Based on public reviews and response behavior.
1,004 reviews over 1,073 days (about 28 per month). Busiest month: 25% of reviews. Languages: en 96%, unknown 3%, fr 0%.
Food & Dining average: score 51.8, rating 3.31 stars, reply rate 17.5%, over 508 ranked companies · benchmark 24 Oct 2026
Score
56.6
Industry average 51.8
4.8 above average
Rating
3.73
Industry average 3.31
0.42 above average
Reply rate
—
Industry average 17.5%
not measured
Among ranked Food & Dining companies
Only companies with enough recent, scoreable reviews are ranked.
71% of reviews positive, 28% negative
Covering September 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes extracted from 1,004 analysed reviews.
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Conduct a full audit of cold-chain packaging requirements by food category and transit time zone. Mandate minimum dry ice or gel pack quantities based on distance and season, and require carriers to provide real-time temperature monitoring.
Replace the current reactive, inconsistent resolution framework with a tiered automatic remedy policy: full refund or free reshipment within 24 hours for documented cold-chain failures, late deliveries tied to gift occasions, or damaged items. Remove conditions such as requiring additional payment for reshipments or issuing restrictive coupon codes.
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