Customereye

GnBots

Gaming & Esports • United Stateswww.gnbots.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

68/100
+41.3 vs. last month4.64 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#17of 259
Top 7% · Top Tier
#1 (best)#259 (worst)
#15Peer
#16Peer
#17This company
#18Peer
#19Peer

Overall Customer Sentiment

Category Leader

82% of reviews positive, 15% negative

82%
positive
  • Positive82%
  • Neutral3%
  • Negative15%

Sentiment Balance

Covering September 2024 — 19 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 84% of reviews in this period, with 16% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 581 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
27.7%
Problem Resolution
14.4%
Response Speed
14.1%
Product Quality
13.6%
Loyalty
10.0%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH49/100
49/100
signal score
  • Built from a negative-review share of 18.0% across this company's analyzed reviews.
  • 8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
87.8%
4
3.3%
3
0.8%
2
1.0%
1
7.0%

Based on 600 analyzed reviews. Sentiment is slipping: 80.0% of reviews in the last three months were positive, compared with 86.0% in the three months before that.

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