Based on public reviews and response behavior.
600 reviews over 577 days (about 32 per month). Busiest month: 18% of reviews.
Gifts & Party Supplies average: score 65.0, rating 4.43 stars, reply rate 37.0%, over 460 ranked companies · benchmark 8 Oct 2026
Score
49.3
Industry average 65.0
15.7 below average
Rating
4.26
Industry average 4.43
0.17 below average
Reply rate
—
Industry average 37.0%
not measured
Among ranked Gifts & Party Supplies companies
Only companies with enough recent, scoreable reviews are ranked.
74% of reviews positive, 24% negative
Covering December 2024 — 9 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 460 ranked companies in Gifts & Party Supplies (benchmark 8 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.399 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.493). Review the worst months in the trend data to identify specific operational or product issues.
Included in the full report
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