General Retail & Marketplaces • United Kingdomwww.globalblue.com
Review data last updated .
Based on public reviews and response behavior.
Among fully-analyzed General Retail & Marketplaces companies
59% of reviews positive, 39% negative
Covering June 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Showing 691 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2026.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Onboarding.
The most common complaint theme is Customer Support, making up 15.3% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 738 analyzed reviews. Sentiment is improving: 40.0% of reviews in the last three months were positive, compared with 20.0% in the three months before that.
