General Retail & Marketplaces • United Kingdomwww.globalblue.com
Review data last updated .
Based on public reviews and response behavior.
775 reviews over 4,717 days (about 5 per month). Busiest month: 24% of reviews. Languages: en 92%, unknown 4%, es 2%.
General Retail & Marketplaces average: score 61.6, rating 4.18 stars, reply rate 35.4%, over 2,404 ranked companies · benchmark 7 Oct 2026
Score
40.1
Industry average 61.6
21.5 below average
Rating
2.57
Industry average 4.18
1.61 below average
Reply rate
—
Industry average 35.4%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
34% of reviews positive, 65% negative
Covering September 2026 — 187 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 27% negative and 0% neutral.
Share of theme mentions
Themes extracted from 775 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,404 ranked companies in General Retail & Marketplaces (benchmark 7 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around value for money scores -0.299 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 40.1 sits in the bottom quarter of about 2,300 ranked General Retail & Marketplaces companies (25th percentile: 52, median: 62). The weakest topic and the reply rate are the two levers that move this score fastest.
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