General Retail & Marketplaces • United Stateswww.glassesshop.com
Review data last updated .
Based on public reviews and response behavior.
600 reviews over 402 days (about 45 per month). Busiest month: 11% of reviews.
General Retail & Marketplaces average: score 62.4, rating 4.21 stars, reply rate 35.5%, over 2,745 ranked companies · benchmark 12 Oct 2026
Score
67.5
Industry average 62.4
5.1 above average
Rating
4.55
Industry average 4.21
0.34 above average
Reply rate
—
Industry average 35.5%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
81% of reviews positive, 19% negative
Covering October 2024 — 20 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,745 ranked companies in General Retail & Marketplaces (benchmark 12 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.420 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 100% of reviews against an industry average of 35%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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