GlassesShop

General Retail & Marketplaces • United Stateswww.glassesshop.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

68/100

−1.5 vs. last month4.55 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#40of 359

Top 11% · Top Tier

#1 (best)#359 (worst)

#38Peer

#39Peer

#40This company

#41Peer

#42Peer

Overall Customer Sentiment

Category Leader

81% of reviews positive, 19% negative

81%

positive

Positive81%
Neutral0%
Negative19%

Sentiment Balance

Covering October 2024 — 20 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

18.5%

Product Quality

18.1%

Pricing

13.8%

Loyalty

10.7%

Customer Support

9.8%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM44/100

44/100

signal score

•Built from a negative-review share of 25.3% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

81.0%

4★

8.8%

3★

1.5%

2★

1.7%

1★

7.0%

Based on 600 analyzed reviews. Sentiment is slipping: 87.6% of reviews in the last three months were positive, compared with 93.3% in the three months before that.

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