Customereye

Gazelle

Computers & Hardware • United Stateswww.gazelle.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

58/100
+33.3 vs. last month3.68 ★ average rating · 673 reviews

Competitive Performance Rank

Among fully-analyzed Computers & Hardware companies

#34of 127
Top 27% · Upper Half
#1 (best)#127 (worst)
#32Peer
#33Peer
#34This company
#35Peer
#36Peer

Overall Customer Sentiment

Above Average

62% of reviews positive, 37% negative

62%
positive
  • Positive62%
  • Neutral1%
  • Negative37%

Sentiment Balance

Covering July 2026 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 646 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Communication
21.8%
Delivery Shipping
18.7%
Product Quality
13.0%
Response Speed
9.9%
Loyalty
9.0%

Most feedback concerns Communication.

The most common complaint theme is Communication, making up 21.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM47/100
47/100
signal score
  • Built from a negative-review share of 37.4% across this company's analyzed reviews.
  • 5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating
5
58.2%
4
6.5%
3
5.2%
2
4.6%
1
25.4%

Based on 673 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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