Customereye

TORRO

Computers & Hardware • United Kingdomtorro.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

67/100
+10.1 vs. last month4.70 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Computers & Hardware companies

#12of 127
Top 9% · Top Tier
#1 (best)#127 (worst)
#10Peer
#11Peer
#12This company
#13Peer
#14Peer

Overall Customer Sentiment

Category Leader

81% of reviews positive, 18% negative

81%
positive
  • Positive81%
  • Neutral1%
  • Negative18%

Sentiment Balance

Covering November 2024 — 110 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 11% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
26.8%
Delivery Shipping
16.0%
Communication
12.6%
Response Speed
11.9%
Loyalty
9.2%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM29/100
29/100
signal score
  • •Built from a negative-review share of 27.0% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
85.5%
4★
7.3%
3★
2.2%
2★
1.8%
1★
3.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 94.0% of reviews in the last three months were positive, compared with 96.6% in the three months before that.

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