Scan Computers

Computers & Hardware • United Kingdomwww.scan.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

52/100

−13.3 vs. last month4.85 ★ average rating · 300 reviews

Competitive Performance Rank

Among fully-analyzed Computers & Hardware companies

#67of 127

Top 53% · Mid Pack

#1 (best)#127 (worst)

#65Peer

#66Peer

#67This company

#68Peer

#69Peer

Overall Customer Sentiment

Mid Pack

77% of reviews positive, 23% negative

77%

positive

Positive77%
Neutral1%
Negative23%

Sentiment Balance

Covering November 2024 — 12 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 292 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

17.4%

Customer Support

13.9%

Product Quality

13.7%

Loyalty

12.8%

Pricing

10.7%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100

38/100

signal score

•Built from a negative-review share of 22.7% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

92.0%

4★

5.3%

3★

0.7%

2★

0.0%

1★

2.0%

Based on 300 analyzed reviews. Sentiment is slipping: 90.3% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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