Newegg

Computers & Hardware • United Stateswww.newegg.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

47/100

−35.0 vs. last month2.59 ★ average rating · 1,490 reviews

Competitive Performance Rank

Among fully-analyzed Computers & Hardware companies

#98of 127

Top 77% · Bottom Tier

#1 (best)#127 (worst)

#96Peer

#97Peer

#98This company

#99Peer

#100Peer

Overall Customer Sentiment

Below Average

40% of reviews positive, 58% negative

40%

positive

Positive40%
Neutral2%
Negative58%

Sentiment Balance

Covering August 2026 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 29% of reviews in this period, with 71% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,416 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

17.1%

Loyalty

14.7%

Customer Support

12.3%

Pricing

11.7%

Product Quality

11.5%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 17.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH93/100

93/100

signal score

•Built from a negative-review share of 58.4% across this company's analyzed reviews.
•37 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.6avg rating

5★

32.3%

4★

5.1%

3★

4.3%

2★

6.3%

1★

52.0%

Based on 1,490 analyzed reviews. Sentiment is slipping: 32.0% of reviews in the last three months were positive, compared with 55.6% in the three months before that.

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