Customereye

Gardner-White Furniture

Home & Living • USwww.gardner-white.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

45/100
−33.3 vs. last month2.89 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#565of 675
Top 84% · Bottom Tier
#1 (best)#675 (worst)
#563Peer
#564Peer
#565This company
#566Peer
#567Peer

Overall Customer Sentiment

Below Average

46% of reviews positive, 53% negative

46%
positive
  • Positive46%
  • Neutral1%
  • Negative53%

Sentiment Balance

Covering September 2024 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 579 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.7%
Customer Support
17.2%
Loyalty
14.5%
Product Quality
13.0%
Response Speed
9.6%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 21.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH88/100
88/100
signal score
  • •Built from a negative-review share of 53.0% across this company's analyzed reviews.
  • •10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.9avg rating
5★
39.7%
4★
5.2%
3★
5.2%
2★
4.7%
1★
45.3%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 16.7% in the three months before that.

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