Customereye

GameSeek

Gaming & Esports • United Kingdomwww.gameseek.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

41/100
−9.7 vs. last month3.48 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#238of 259
Top 92% · Bottom Tier
#1 (best)#259 (worst)
#236Peer
#237Peer
#238This company
#239Peer
#240Peer

Overall Customer Sentiment

Below Average

60% of reviews positive, 39% negative

60%
positive
  • Positive60%
  • Neutral2%
  • Negative39%

Sentiment Balance

Covering May 2018 — 17 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 18% of reviews in this period, with 82% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 594 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2018.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.1%
Response Speed
13.1%
Loyalty
12.4%
Product Quality
12.2%
Customer Support
12.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 22.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH70/100
70/100
signal score
  • Built from a negative-review share of 35.3% across this company's analyzed reviews.
  • 13 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating
5
53.8%
4
7.2%
3
2.5%
2
6.0%
1
30.5%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 5.0% in the three months before that.

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