Freedom Mobile

Mobile & Telecom • Canadawww.freedommobile.ca

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

42/100

+37.5 vs. last month1.49 ★ average rating · 611 reviews

Competitive Performance Rank

Among fully-analyzed Mobile & Telecom companies

#83of 114

Top 73% · Mid Pack

#1 (best)#114 (worst)

#81Peer

#82Peer

#83This company

#84Peer

#85Peer

Overall Customer Sentiment

Mid Pack

36% of reviews positive, 63% negative

36%

positive

Positive36%
Neutral2%
Negative63%

Sentiment Balance

Covering October 2024 — 12 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 602 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

22.7%

Communication

14.8%

Loyalty

13.9%

Pricing

12.5%

Product Quality

9.8%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 22.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH98/100

98/100

signal score

•Built from a negative-review share of 62.8% across this company's analyzed reviews.
•47 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.5avg rating

5★

8.7%

4★

2.6%

3★

1.5%

2★

3.6%

1★

83.6%

Based on 611 analyzed reviews. Sentiment is slipping: 16.9% of reviews in the last three months were positive, compared with 25.6% in the three months before that.

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