Customereye

Talk Talk

Mobile & Telecom • United Kingdomtalk-talk.co.uk

Review data last updated .

Based on public reviews and response behavior.

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132 reviews over 368 days (about 11 per month). Busiest month: 19% of reviews. Languages: en 100%.

Overall Score

29/100
1.14 ★ average rating · 132 reviews
29/100 from 132 reviews over 9 months, moderate confidence.

Mobile & Telecom average: score 54.2, rating 3.52 stars, reply rate 34.3%, over 460 ranked companies · benchmark 2 Nov 2026

Score

29.1

Industry average 54.2

25.1 below average

Rating

1.14

Industry average 3.52

2.38 below average

Reply rate

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Industry average 34.3%

not measured

Competitive Performance Rank

Among ranked Mobile & Telecom companies

#397of 460 ranked in Mobile & Telecom
Top 86% · Bottom Tier
#1 (best)#460 (worst)
#395Peer
#396Peer
#397This company
#398Peer
#399Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

11% of reviews positive, 86% negative

11%
positive
  • Positive11%
  • Neutral2%
  • Negative86%

Sentiment Balance

Covering October 2026 — 6 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 17% of reviews in this period, with 83% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
Hidden
Communication
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Problem Resolution
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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