Fonebank

Tech & Electronics • Londonwww.fonebank.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

+8.3 vs. last month4.70 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Tech & Electronics companies

#79of 127

Top 62% · Mid Pack

#1 (best)#127 (worst)

#77Peer

#78Peer

#79This company

#80Peer

#81Peer

Overall Customer Sentiment

Mid Pack

78% of reviews positive, 19% negative

78%

positive

Positive78%
Neutral3%
Negative19%

Sentiment Balance

Covering July 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Response Speed

14.2%

Onboarding

13.9%

Communication

13.8%

Loyalty

13.6%

Pricing

12.7%

Most feedback concerns Response Speed.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100

39/100

signal score

•Built from a negative-review share of 24.3% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

89.0%

4★

3.3%

3★

1.7%

2★

0.8%

1★

5.2%

Based on 600 analyzed reviews. Sentiment is slipping: 66.7% of reviews in the last three months were positive, compared with 98.8% in the three months before that.

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