Customereye

Fluid Branding

Professional Services • United Kingdomwww.fluidbranding.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

56/100
4.66 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#232of 517
Top 45% · Upper Half
#1 (best)#517 (worst)
#230Peer
#231Peer
#232This company
#233Peer
#234Peer

Overall Customer Sentiment

Above Average

89% of reviews positive, 11% negative

89%
positive
  • Positive89%
  • Neutral0%
  • Negative11%

Sentiment Balance

Covering June 2024 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 588 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
23.8%
Product Quality
22.1%
Delivery Shipping
14.7%
Loyalty
12.1%
Response Speed
9.0%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100
34/100
signal score
  • •Built from a negative-review share of 17.3% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
84.3%
4★
7.2%
3★
2.5%
2★
2.0%
1★
4.0%

Based on 600 analyzed reviews. Sentiment is slipping: 37.5% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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