Customereye

Moneypenny USA (formerly VoiceNation)

Professional Servicesvoicenation.com

Review data last updated .

Based on public reviews and response behavior.

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106 reviews over 2,607 days (about 1.2 per month). Busiest month: 33% of reviews. Languages: en 100%.

Overall Score

73/100
−63.4 vs. last month4.47 ★ average rating · 106 reviews
73/100 from 106 reviews over 8 months, moderate confidence.

Professional Services average: score 66.0, rating 4.35 stars, reply rate 45.1%, over 1,150 ranked companies · benchmark 30 Oct 2026

Score

73.3

Industry average 66.0

7.3 above average

Rating

4.47

Industry average 4.35

0.12 above average

Reply rate

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Industry average 45.1%

not measured

Competitive Performance Rank

Among ranked Professional Services companies

#402of 1150 ranked in Professional Services
Top 35% · Upper Halfdown 302 from last month
#1 (best)#1150 (worst)
#400Peer
#401Peer
#402This company
#403Peer
#404Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

85% of reviews positive, 14% negative

85%
positive
  • Positive85%
  • Neutral1%
  • Negative14%

Sentiment Balance

Covering July 2026 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 67% negative and 33% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Product Quality
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Loyalty
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Delivery Shipping
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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