Customereye

Fleur Telecom

Software & Web Services • United Kingdomwww.fleurtelecom.co.uk

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 94 days (about 65 per month). Busiest month: 38% of reviews. Languages: en 100%.

Overall Score

73/100
Short observation window (94 days)
+8.2 vs. last month4.70 ★ average rating · 200 reviews
73/100 from 200 reviews over 4 months, moderate confidence. trend not shown: window under six months.

Software & Web Services average: score 60.8, rating 4.09 stars, reply rate 36.0%, over 2,242 ranked companies · benchmark 30 Oct 2026

Score

72.5

Industry average 60.8

11.7 above average

Rating

4.70

Industry average 4.09

0.61 above average

Reply rate

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Industry average 36.0%

not measured

Competitive Performance Rank

Among ranked Software & Web Services companies

#553of 2242 ranked in Software & Web Services
Top 25% · Top Tierup 291 from last month
#1 (best)#2242 (worst)
#551Peer
#552Peer
#553This company
#554Peer
#555Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

85% of reviews positive, 14% negative

85%
positive
  • Positive85%
  • Neutral2%
  • Negative14%

Sentiment Balance

Covering September 2026 — 31 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 87% of reviews in this period, with 13% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 4 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Communication
Hidden
Problem Resolution
Hidden
Hidden

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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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