Customereye

Throne

Software & Web Services • United Statesthrone.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

59/100
−1.1 vs. last month4.79 ★ average rating · 614 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#101of 363
Top 28% · Upper Half
#1 (best)#363 (worst)
#99Peer
#100Peer
#101This company
#102Peer
#103Peer

Overall Customer Sentiment

Above Average

93% of reviews positive, 6% negative

93%
positive
  • Positive93%
  • Neutral1%
  • Negative6%

Sentiment Balance

Covering September 2024 — 37 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 95% of reviews in this period, with 5% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 601 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
22.9%
Product Quality
19.5%
Customer Support
15.9%
Loyalty
11.0%
Pricing
8.3%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW0/100
0/100
signal score
  • Built from a negative-review share of 6.0% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
88.3%
4
8.0%
3
0.8%
2
0.3%
1
2.6%

Based on 614 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 50.0% in the three months before that.

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