Customereye

Fig Loans

Lending & Consumer Finance • United Stateswww.figloans.com

Review data last updated .

Based on public reviews and response behavior.

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1,000 reviews over 498 days (about 61 per month). Busiest month: 8% of reviews. Languages: en 87%, unknown 12%, fr 1%.

Overall Score

62/100
+6.3 vs. last month4.88 ★ average rating · 1,000 reviews
62/100 from 1,000 reviews over 17 months, high confidence.

Lending & Consumer Finance average: score 65.5, rating 4.43 stars, reply rate 49.6%, over 1,142 ranked companies · benchmark 6 Oct 2026

Score

62.1

Industry average 65.5

3.4 below average

Rating

4.88

Industry average 4.43

0.45 above average

Reply rate

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Industry average 49.6%

not measured

Competitive Performance Rank

Among ranked Lending & Consumer Finance companies

#653of 1142 ranked in Lending & Consumer Finance
Top 57% · Mid Pack
#1 (best)#1142 (worst)
#651Peer
#652Peer
#653This company
#654Peer
#655Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

77% of reviews positive, 21% negative

77%
positive
  • Positive77%
  • Neutral2%
  • Negative21%

Sentiment Balance

Covering July 2026 — 52 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 21% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Onboarding
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Response Speed
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Customer Support
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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