Fashion Nova

Apparel & Fashion • United Stateswww.fashionnova.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

43/100

−11.4 vs. last month4.00 ★ average rating · 1,395 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#284of 330

Top 86% · Bottom Tier

#1 (best)#330 (worst)

#282Peer

#283Peer

#284This company

#285Peer

#286Peer

Overall Customer Sentiment

Below Average

62% of reviews positive, 35% negative

62%

positive

Positive62%
Neutral3%
Negative35%

Sentiment Balance

Covering August 2026 — 51 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 55% of reviews in this period, with 41% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,345 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

20.2%

Delivery Shipping

18.5%

Loyalty

15.6%

Pricing

10.9%

Onboarding

9.5%

Most feedback concerns Product Quality.

The most common complaint theme is Delivery Shipping, making up 18.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM43/100

43/100

signal score

•Built from a negative-review share of 35.1% across this company's analyzed reviews.
•9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

65.0%

4★

8.7%

3★

5.1%

2★

3.4%

1★

17.8%

Based on 1,395 analyzed reviews. Sentiment is improving: 82.4% of reviews in the last three months were positive, compared with 56.5% in the three months before that.

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