Based on public reviews and response behavior.
600 reviews over 565 days (about 32 per month). Busiest month: 52% of reviews — one month dominates this sample.
Home & Living average: score 66.8, rating 4.46 stars, reply rate 46.2%, over 4,741 ranked companies · benchmark 12 Oct 2026
Score
51.1
Industry average 66.8
15.7 below average
Rating
4.25
Industry average 4.46
0.21 below average
Reply rate
—
Industry average 46.2%
not measured
Among ranked Home & Living companies
Only companies with enough recent, scoreable reviews are ranked.
78% of reviews positive, 21% negative
Covering December 2024 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 4,741 ranked companies in Home & Living (benchmark 12 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around response speed scores -0.429 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 51.1 sits in the bottom quarter of about 4,700 ranked Home & Living companies (25th percentile: 57, median: 68). The weakest topic and the reply rate are the two levers that move this score fastest.
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