Customereye

Farfetch

Apparel & Fashionwww.farfetch.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

194 reviews over 6 days (about 984 per month). Busiest month: 97% of reviews — one month dominates this sample. Languages: en 66%, it 16%, es 7%.

Overall Score

59/100
Short observation window (6 days)
4.18 ★ average rating · 194 reviews
59/100 from 194 reviews over 1 months, moderate confidence. trend not shown: window under six months. one month holds 97% of the reviews.

Apparel & Fashion average: score 54.9, rating 4.02 stars, reply rate 35.9%, over 452 ranked companies · benchmark 18 Sept 2026

Score59.1vs 54.94.2Rating4.18vs 4.020.16Reply ratevs 35.9%

Competitive Performance Rank

Among ranked Apparel & Fashion companies

#160of 452 ranked in Apparel & Fashion
Top 35% · Upper Half
#1 (best)#452 (worst)
#158Peer
#159Peer
#160This company
#161Peer
#162Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

73% of reviews positive, 26% negative

73%
positive
  • Positive73%
  • Neutral1%
  • Negative26%

Sentiment Balance

Covering September 2026 — 188 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 26% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 1 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Included in the full report

Unlock the full report — $4.99

Unlock full insights

Sign up free to view detailed data and analysis

How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

Similar companies in Apparel & Fashion