Based on public reviews and response behavior.
1,040 reviews over 3,270 days (about 9.7 per month). Busiest month: 5% of reviews. Languages: en 99%, unknown 1%, da 0%.
Food & Dining average: score 52.0, rating 3.33 stars, reply rate 18.6%, over 391 ranked companies · benchmark 30 Oct 2026
Score
60.1
Industry average 52.0
8.1 above average
Rating
4.41
Industry average 3.33
1.08 above average
Reply rate
—
Industry average 18.6%
not measured
Among ranked Food & Dining companies
Only companies with enough recent, scoreable reviews are ranked.
78% of reviews positive, 21% negative
Covering August 2026 — 11 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 91% of reviews in this period, with 9% negative and 0% neutral.
Share of theme mentions
Themes from the 1,040 most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
The current 0% reply rate over the last 12 months is a significant reputational risk and misses a key loyalty-building opportunity. ezCater should reinstate a structured review response program targeting 100% response to 1-2 star reviews within 24 hours and at least 50% of 4-5 star reviews within 72 hours. Assign dedicated CX team members to Trustpilot response, and develop a library of personalized response templates segmented by issue type.
Negative reviews from restaurant vendors citing hidden fees and unclear fee structures pose a long-term risk to the quality and breadth of the restaurant network that powers the customer value proposition. ezCater should conduct an audit of its vendor fee communication, publish a clear and simplified fee schedule in the vendor portal, and introduce a vendor satisfaction survey program. Consider hosting quarterly vendor webinars to address concerns proactively.
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