ezCater

Food & Dining • USwww.ezcater.com

Review data last updated July 2, 2026.

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Based on public reviews and response behavior.

Overall Score

60/100

−2.6 vs. last month4.41 ★ average rating · 1,033 reviews

Competitive Performance Rank

Among fully-analyzed Food & Dining companies

#20of 71

Top 28% · Upper Half

#1 (best)#71 (worst)

#18Peer

#19Peer

#20This company

#21Peer

#22Peer

Overall Customer Sentiment

Above Average

78% of reviews positive, 21% negative

78%

positive

Positive78%
Neutral1%
Negative21%

Sentiment Balance

Covering August 2026 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 999 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

24.3%

Customer Support

15.3%

Product Quality

14.9%

Onboarding

14.3%

Loyalty

11.5%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100

42/100

signal score

•Built from a negative-review share of 21.2% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

79.5%

4★

4.7%

3★

3.3%

2★

2.3%

1★

10.2%

Based on 1,033 analyzed reviews. Sentiment is slipping: 81.9% of reviews in the last three months were positive, compared with 87.0% in the three months before that.

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