Customereye

Expresso Airport Parking

Automotive & Mobility • United Stateswww.expressoparking.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

51/100
−55.0 vs. last month4.67 ★ average rating · 602 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#122of 265
Top 46% · Upper Half
#1 (best)#265 (worst)
#120Peer
#121Peer
#122This company
#123Peer
#124Peer

Overall Customer Sentiment

Above Average

78% of reviews positive, 20% negative

78%
positive
  • Positive78%
  • Neutral2%
  • Negative20%

Sentiment Balance

Covering May 2020 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 50% negative and 50% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 588 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2020.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Loyalty
19.6%
Customer Support
18.6%
Response Speed
14.0%
Onboarding
12.9%
Product Quality
12.4%

Most feedback concerns Loyalty.

The most common complaint theme is Problem Resolution, making up 3.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW20/100
20/100
signal score
  • Built from a negative-review share of 19.9% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
81.4%
4
10.3%
3
4.3%
2
1.5%
1
2.5%

Based on 602 analyzed reviews. Sentiment is holding steady: 33.3% of reviews in the last three months were positive, compared with 33.3% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis