Express Medical Supply

Healthcare & Medical • United Stateswww.exmed.net

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

46/100

−22.4 vs. last month4.51 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#507of 615

Top 82% · Bottom Tier

#1 (best)#615 (worst)

#505Peer

#506Peer

#507This company

#508Peer

#509Peer

Overall Customer Sentiment

Below Average

67% of reviews positive, 30% negative

67%

positive

Positive67%
Neutral3%
Negative30%

Sentiment Balance

Covering April 2021 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 590 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2021.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

25.2%

Response Speed

17.8%

Loyalty

13.2%

Product Quality

12.1%

Customer Support

9.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 3.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM31/100

31/100

signal score

•Built from a negative-review share of 37.0% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

79.2%

4★

7.8%

3★

4.0%

2★

3.2%

1★

5.8%

Based on 600 analyzed reviews. Sentiment is improving: 50.0% of reviews in the last three months were positive, compared with 25.0% in the three months before that.

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