Support Pets

Healthcare & Medical • United Statessupportpets.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

47/100

−13.9 vs. last month4.24 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#493of 615

Top 80% · Bottom Tier

#1 (best)#615 (worst)

#491Peer

#492Peer

#493This company

#494Peer

#495Peer

Overall Customer Sentiment

Below Average

70% of reviews positive, 27% negative

70%

positive

Positive70%
Neutral2%
Negative27%

Sentiment Balance

Covering September 2024 — 28 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.2%

Response Speed

18.5%

Onboarding

17.2%

Delivery Shipping

8.8%

Loyalty

8.0%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 8.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH65/100

65/100

signal score

•Built from a negative-review share of 35.7% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

71.3%

4★

7.5%

3★

6.5%

2★

2.7%

1★

12.0%

Based on 600 analyzed reviews. Sentiment is slipping: 66.0% of reviews in the last three months were positive, compared with 81.0% in the three months before that.

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