Eurofins

Healthcare & Medical • United Kingdomwww.eurofins.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

37/100

−16.7 vs. last month3.42 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#593of 615

Top 96% · Bottom Tier

#1 (best)#615 (worst)

#591Peer

#592Peer

#593This company

#594Peer

#595Peer

Overall Customer Sentiment

Below Average

51% of reviews positive, 47% negative

51%

positive

Positive51%
Neutral2%
Negative47%

Sentiment Balance

Covering January 2023 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 579 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.1%

Response Speed

15.8%

Loyalty

12.8%

Delivery Shipping

11.2%

Pricing

9.9%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 19.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH60/100

60/100

signal score

•Built from a negative-review share of 52.3% across this company's analyzed reviews.
•9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.4avg rating

5★

48.7%

4★

11.0%

3★

5.2%

2★

4.2%

1★

31.0%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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