Customereye

Eterna Home

Home & Livingwww.eternahome.co.uk

Review data last updated .

Based on public reviews and response behavior.

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62 reviews over 1,572 days (about 1.2 per month). Busiest month: 13% of reviews. Languages: en 100%.

Overall Score

56/100
4.18 ★ average rating · 62 reviews
56/100 from 62 reviews over 8 months, limited confidence.

Home & Living average: score 68.4, rating 4.47 stars, reply rate 44.1%, over 6,763 ranked companies · benchmark 23 Oct 2026

Score

56.2

Industry average 68.4

12.2 below average

Rating

4.18

Industry average 4.47

0.29 below average

Reply rate

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Industry average 44.1%

not measured

Competitive Performance Rank

Among ranked Home & Living companies

#5481of 6763 ranked in Home & Living
Top 81% · Bottom Tier
#1 (best)#6763 (worst)
#5479Peer
#5480Peer
#5481This company
#5482Peer
#5483Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

81% of reviews positive, 19% negative

81%
positive
  • Positive81%
  • Neutral0%
  • Negative19%

Sentiment Balance

Covering June 2026 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Product Quality
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Customer Support
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Response Speed
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Communication
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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