Customereye

ESPA

Beauty & Wellness • United Kingdomwww.espaskincare.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

200 reviews over 99 days (about 61 per month). Busiest month: 38% of reviews. Languages: en 100%.

Overall Score

75/100
Short observation window (99 days)
−6.2 vs. last month4.59 ★ average rating · 200 reviews
75/100 from 200 reviews over 4 months, moderate confidence. trend not shown: window under six months.

Beauty & Wellness average: score 66.1, rating 4.34 stars, reply rate 39.5%, over 2,432 ranked companies · benchmark 23 Oct 2026

Score

75.4

Industry average 66.1

9.3 above average

Rating

4.59

Industry average 4.34

0.25 above average

Reply rate

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Industry average 39.5%

not measured

Competitive Performance Rank

Among ranked Beauty & Wellness companies

#636of 2432 ranked in Beauty & Wellness
Top 26% · Upper Halfup 7 from last month
#1 (best)#2432 (worst)
#634Peer
#635Peer
#636This company
#637Peer
#638Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

87% of reviews positive, 13% negative

87%
positive
  • Positive87%
  • Neutral1%
  • Negative13%

Sentiment Balance

Covering September 2026 — 32 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 19% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 4 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Delivery Shipping
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Product Quality
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Response Speed
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Value For Money
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Problem Resolution
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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