Customereye

Handmade Naturals

Beauty & Wellness • United Kingdomwww.handmadenaturals.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

56/100
+22.2 vs. last month4.84 ★ average rating · 603 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#169of 351
Top 48% · Upper Half
#1 (best)#351 (worst)
#167Peer
#168Peer
#169This company
#170Peer
#171Peer

Overall Customer Sentiment

Above Average

87% of reviews positive, 12% negative

87%
positive
  • Positive87%
  • Neutral1%
  • Negative12%

Sentiment Balance

Covering November 2024 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 582 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
20.1%
Delivery Shipping
17.8%
Loyalty
16.7%
Response Speed
11.5%
Customer Support
10.7%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM27/100
27/100
signal score
  • Built from a negative-review share of 11.8% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
91.4%
4
5.3%
3
1.2%
2
0.5%
1
1.7%

Based on 603 analyzed reviews. Sentiment is slipping: 92.3% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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