Based on public reviews and response behavior.
647 reviews over 1,901 days (about 10 per month). Busiest month: 27% of reviews. Languages: en 99%, unknown 1%.
Software & Web Services average: score 59.8, rating 4.00 stars, reply rate 35.3%, over 2,465 ranked companies · benchmark 2 Nov 2026
Score
66.0
Industry average 59.8
6.2 above average
Rating
4.38
Industry average 4.00
0.38 above average
Reply rate
—
Industry average 35.3%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
66% of reviews positive, 33% negative
Covering August 2026 — 173 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 68% of reviews in this period, with 31% negative and 1% neutral.
Share of theme mentions
Themes from the 647 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,465 ranked companies in Software & Web Services (benchmark 2 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 95% of reviews against an industry average of 35%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Loyalty" is the strongest recurring theme in the reviews: 122 mentions with a sentiment score of 76.75/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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