Entertainment Earth

Entertainment & Events • United Stateswww.entertainmentearth.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

60/100

+20.0 vs. last month3.68 ★ average rating · 532 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#75of 322

Top 23% · Top Tier

#1 (best)#322 (worst)

#73Peer

#74Peer

#75This company

#76Peer

#77Peer

Overall Customer Sentiment

Category Leader

66% of reviews positive, 33% negative

66%

positive

Positive66%
Neutral2%
Negative33%

Sentiment Balance

Covering September 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 504 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.6%

Delivery Shipping

18.9%

Loyalty

13.8%

Product Quality

10.2%

Problem Resolution

10.2%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 18.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100

45/100

signal score

•Built from a negative-review share of 34.7% across this company's analyzed reviews.
•21 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating

5★

63.5%

4★

2.1%

3★

1.1%

2★

5.3%

1★

28.0%

Based on 532 analyzed reviews. Sentiment is improving: 87.0% of reviews in the last three months were positive, compared with 67.6% in the three months before that.

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