Customereye

Home Leisure Direct

Entertainment & Events • United Kingdomwww.homeleisuredirect.com

Review data last updated .

Based on public reviews and response behavior.

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600 reviews over 568 days (about 32 per month). Busiest month: 8% of reviews.

Overall Score

59/100
−10.9 vs. last month4.82 ★ average rating · 600 reviews
59/100 from 600 reviews over 19 months, high confidence.

Entertainment & Events average: score 60.5, rating 4.10 stars, reply rate 35.2%, over 1,093 ranked companies · benchmark 8 Oct 2026

Score

58.8

Industry average 60.5

1.7 below average

Rating

4.82

Industry average 4.10

0.72 above average

Reply rate

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Industry average 35.2%

not measured

Competitive Performance Rank

Among ranked Entertainment & Events companies

#605of 1093 ranked in Entertainment & Events
Top 55% · Mid Packdown 30 from last month
#1 (best)#1093 (worst)
#603Peer
#604Peer
#605This company
#606Peer
#607Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

92% of reviews positive, 7% negative

92%
positive
  • Positive92%
  • Neutral1%
  • Negative7%

Sentiment Balance

Covering November 2024 — 25 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 84% of reviews in this period, with 12% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Product Quality
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Delivery Shipping
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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