english-heritageshop.org.uk

Gifts & Party Supplieswww.english-heritageshop.org.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

−14.9 vs. last month4.63 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gifts & Party Supplies companies

#105of 149

Top 70% · Mid Pack

#1 (best)#149 (worst)

#103Peer

#104Peer

#105This company

#106Peer

#107Peer

Overall Customer Sentiment

Mid Pack

79% of reviews positive, 20% negative

79%

positive

Positive79%
Neutral1%
Negative20%

Sentiment Balance

Covering November 2024 — 43 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 65% of reviews in this period, with 35% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

30.4%

Response Speed

18.3%

Product Quality

13.4%

Onboarding

9.6%

Customer Support

8.7%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW19/100

19/100

signal score

•Built from a negative-review share of 29.0% across this company's analyzed reviews.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

81.5%

4★

8.2%

3★

5.2%

2★

2.2%

1★

3.0%

Based on 600 analyzed reviews. Sentiment is improving: 92.9% of reviews in the last three months were positive, compared with 87.5% in the three months before that.

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