Elegant Themes

Software & Web Services • United Stateswww.elegantthemes.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

56/100

+1.9 vs. last month4.84 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#127of 363

Top 35% · Upper Half

#1 (best)#363 (worst)

#125Peer

#126Peer

#127This company

#128Peer

#129Peer

Overall Customer Sentiment

Above Average

87% of reviews positive, 12% negative

87%

positive

Positive87%
Neutral2%
Negative12%

Sentiment Balance

Covering September 2024 — 77 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 17% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

27.4%

Problem Resolution

16.2%

Response Speed

15.4%

Product Quality

12.5%

Loyalty

11.7%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW18/100

18/100

signal score

•Built from a negative-review share of 18.0% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

94.2%

4★

1.8%

3★

1.0%

2★

0.2%

1★

2.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 96.6% of reviews in the last three months were positive, compared with 97.3% in the three months before that.

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