Ecrater

General Retail & Marketplaces • United Stateswww.ecrater.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

+29.2 vs. last month4.33 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#241of 359

Top 67% · Mid Pack

#1 (best)#359 (worst)

#239Peer

#240Peer

#241This company

#242Peer

#243Peer

Overall Customer Sentiment

Mid Pack

74% of reviews positive, 25% negative

74%

positive

Positive74%
Neutral1%
Negative25%

Sentiment Balance

Covering September 2024 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 38% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.8%

Product Quality

15.5%

Response Speed

15.0%

Loyalty

12.5%

Customer Support

9.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 6.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM47/100

47/100

signal score

•Built from a negative-review share of 34.7% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

81.7%

4★

1.3%

3★

0.8%

2★

0.7%

1★

15.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 66.7% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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