Electronic Arts

Gaming & Esportswww.ea.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

52/100

−16.3 vs. last month4.22 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#132of 259

Top 51% · Mid Pack

#1 (best)#259 (worst)

#130Peer

#131Peer

#132This company

#133Peer

#134Peer

Overall Customer Sentiment

Mid Pack

81% of reviews positive, 18% negative

81%

positive

Positive81%
Neutral1%
Negative18%

Sentiment Balance

Covering October 2024 — 16 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 19% negative and 6% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

26.7%

Product Quality

20.5%

Onboarding

15.4%

Loyalty

14.4%

Pricing

5.9%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 5.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH93/100

93/100

signal score

•Built from a negative-review share of 75.0% across this company's analyzed reviews.
•9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

75.3%

4★

5.8%

3★

1.5%

2★

0.0%

1★

17.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 83.1% of reviews in the last three months were positive, compared with 83.3% in the three months before that.

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