Customereye

Store Playstation

Gaming & Esports • United Statesstore.playstation.com

Review data last updated .

Based on public reviews and response behavior.

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101 reviews over 228 days (about 13 per month). Busiest month: 23% of reviews. Languages: en 61%, it 11%, de 10%.

Overall Score

13/100
−11.1 vs. last month1.23 ★ average rating · 101 reviews
13/100 from 101 reviews over 8 months, moderate confidence.

Gaming & Esports average: score 60.0, rating 4.24 stars, reply rate 26.8%, over 825 ranked companies · benchmark 2 Nov 2026

Score

13.0

Industry average 60.0

47.0 below average

Rating

1.23

Industry average 4.24

3.01 below average

Reply rate

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Industry average 26.8%

not measured

Competitive Performance Rank

Among ranked Gaming & Esports companies

#824of 825 ranked in Gaming & Esports
Top 100% · Bottom Tierdown 47 from last month
#1 (best)#825 (worst)
#821Peer
#822Peer
#823Peer
#824This company
#825Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

13% of reviews positive, 85% negative

13%
positive
  • Positive13%
  • Neutral2%
  • Negative85%

Sentiment Balance

Covering July 2026 — 7 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Communication
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Pricing
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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