Based on public reviews and response behavior.
600 reviews over 53 days (about 345 per month). Busiest month: 60% of reviews — one month dominates this sample.
Home & Living average: score 66.8, rating 4.46 stars, reply rate 46.3%, over 4,701 ranked companies · benchmark 12 Oct 2026
Score
52.7
Industry average 66.8
14.1 below average
Rating
4.75
Industry average 4.46
0.29 above average
Reply rate
—
Industry average 46.3%
not measured
Among ranked Home & Living companies
Only companies with enough recent, scoreable reviews are ranked.
81% of reviews positive, 17% negative
Covering December 2024 — 61 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 4,701 ranked companies in Home & Living (benchmark 12 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.572). Review the worst months in the trend data to identify specific operational or product issues.
An overall score of 52.7 sits in the bottom quarter of about 4,400 ranked Home & Living companies (25th percentile: 57, median: 68). The weakest topic and the reply rate are the two levers that move this score fastest.
Included in the full report
Unlock the full report — $4.99