DT&T

Finance & Insurance • United Kingdomwww.dttcl.com

Review data last updated August 16, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

48/100

4.54 ★ average rating · 612 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#302of 373

Top 81% · Bottom Tier

#1 (best)#373 (worst)

#300Peer

#301Peer

#302This company

#303Peer

#304Peer

Overall Customer Sentiment

Below Average

70% of reviews positive, 27% negative

70%

positive

Positive70%
Neutral3%
Negative27%

Sentiment Balance

Covering February 2025 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 606 reviews across the months with enough data to chart reliably (min 3/month), most recent: February 2025.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

22.6%

Response Speed

19.3%

Pricing

14.1%

Product Quality

12.1%

Loyalty

10.1%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH50/100

50/100

signal score

•Built from a negative-review share of 27.0% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

75.3%

4★

15.2%

3★

2.8%

2★

1.1%

1★

5.6%

Based on 612 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 87.0% in the three months before that.

Unlock full insights