Customereye

ShopSmarter

Finance & Insurance • United Statesshopsmarter.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

45/100
−7.5 vs. last month3.83 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#322of 373
Top 86% · Bottom Tier
#1 (best)#373 (worst)
#320Peer
#321Peer
#322This company
#323Peer
#324Peer

Overall Customer Sentiment

Below Average

65% of reviews positive, 33% negative

65%
positive
  • Positive65%
  • Neutral2%
  • Negative33%

Sentiment Balance

Covering September 2024 — 20 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 55% negative and 5% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Loyalty
21.6%
Pricing
16.9%
Customer Support
12.5%
Product Quality
11.5%
Delivery Shipping
10.0%

Most feedback concerns Loyalty.

The most common complaint theme is Customer Support, making up 12.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH53/100
53/100
signal score
  • •Built from a negative-review share of 42.7% across this company's analyzed reviews.
  • •12 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating
5★
60.3%
4★
7.5%
3★
7.7%
2★
4.2%
1★
20.3%

Based on 600 analyzed reviews. Sentiment is improving: 74.4% of reviews in the last three months were positive, compared with 60.0% in the three months before that.

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