Customereye

DriveTime Used Cars

Automotive & Mobility • USwww.drivetime.com

Review data last updated .

Based on public reviews and response behavior.

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1,217 reviews over 2,928 days (about 13 per month). Busiest month: 22% of reviews. Languages: en 95%, unknown 4%, af 0%.

Overall Score

59/100
−1.3 vs. last month4.28 ★ average rating · 1,217 reviews
59/100 from 1,217 reviews over 40 months, high confidence.

Automotive & Mobility average: score 61.2, rating 4.22 stars, reply rate 40.6%, over 1,412 ranked companies · benchmark 4 Oct 2026

Score

58.8

Industry average 61.2

2.4 below average

Rating

4.28

Industry average 4.22

0.06 above average

Reply rate

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Industry average 40.6%

not measured

Competitive Performance Rank

Among ranked Automotive & Mobility companies

#786of 1412 ranked in Automotive & Mobility
Top 56% · Mid Pack
#1 (best)#1412 (worst)
#784Peer
#785Peer
#786This company
#787Peer
#788Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

82% of reviews positive, 18% negative

82%
positive
  • Positive82%
  • Neutral0%
  • Negative18%

Sentiment Balance

Covering July 2026 — 114 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 85% of reviews in this period, with 15% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Product Quality
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Onboarding
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Problem Resolution
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Communication
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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