DriveTime Used Cars

Automotive & Mobility • USwww.drivetime.com

Review data last updated July 2, 2026.

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Based on public reviews and response behavior.

Overall Score

64/100

−1.8 vs. last month4.28 ★ average rating · 1,215 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#32of 265

Top 12% · Top Tier

#1 (best)#265 (worst)

#30Peer

#31Peer

#32This company

#33Peer

#34Peer

Overall Customer Sentiment

Category Leader

80% of reviews positive, 19% negative

80%

positive

Positive80%
Neutral1%
Negative19%

Sentiment Balance

Covering July 2026 — 114 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 16% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,156 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

25.2%

Product Quality

23.3%

Onboarding

13.9%

Loyalty

11.7%

Response Speed

7.8%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 3.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM31/100

31/100

signal score

•Built from a negative-review share of 19.3% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

77.4%

4★

4.1%

3★

1.8%

2★

2.3%

1★

14.3%

Based on 1,215 analyzed reviews. Sentiment is holding steady: 88.8% of reviews in the last three months were positive, compared with 90.6% in the three months before that.

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