Dortech Direct

Construction & Industrial • United Kingdomwww.dortechdirect.co.uk

Review data last updated August 11, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

61/100

+31.1 vs. last month4.45 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#117of 404

Top 29% · Upper Half

#1 (best)#404 (worst)

#115Peer

#116Peer

#117This company

#118Peer

#119Peer

Overall Customer Sentiment

Above Average

68% of reviews positive, 31% negative

68%

positive

Positive68%
Neutral1%
Negative31%

Sentiment Balance

Covering November 2024 — 18 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 94% of reviews in this period, with 0% negative and 6% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

25.2%

Response Speed

16.4%

Product Quality

15.9%

Customer Support

11.8%

Pricing

10.3%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 3.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH51/100

51/100

signal score

•Built from a negative-review share of 47.3% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

79.3%

4★

6.3%

3★

3.2%

2★

2.3%

1★

8.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 89.9% of reviews in the last three months were positive, compared with 88.7% in the three months before that.

Unlock full insights