Customereye

Doors & More

Construction & Industrial • United Kingdomwww.doorsonlineuk.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

48/100
−10.0 vs. last month4.25 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#325of 404
Top 80% · Bottom Tier
#1 (best)#404 (worst)
#323Peer
#324Peer
#325This company
#326Peer
#327Peer

Overall Customer Sentiment

Below Average

74% of reviews positive, 26% negative

74%
positive
  • Positive74%
  • Neutral1%
  • Negative26%

Sentiment Balance

Covering November 2024 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
24.1%
Product Quality
20.0%
Customer Support
15.2%
Response Speed
9.6%
Loyalty
8.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 6.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH51/100
51/100
signal score
  • Built from a negative-review share of 36.3% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
75.5%
4
5.7%
3
2.3%
2
1.8%
1
14.7%

Based on 600 analyzed reviews. Sentiment is slipping: 70.0% of reviews in the last three months were positive, compared with 78.7% in the three months before that.

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