Domain

Media & Content • United Stateswww.domain.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

59/100

4.14 ★ average rating · 691 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#38of 172

Top 22% · Top Tier

#1 (best)#172 (worst)

#36Peer

#37Peer

#38This company

#39Peer

#40Peer

Overall Customer Sentiment

Category Leader

66% of reviews positive, 33% negative

66%

positive

Positive66%
Neutral2%
Negative33%

Sentiment Balance

Covering September 2024 — 58 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 74% of reviews in this period, with 26% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 625 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

28.2%

Problem Resolution

15.3%

Response Speed

12.4%

Product Quality

10.9%

Communication

8.8%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 15.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH56/100

56/100

signal score

•Built from a negative-review share of 32.7% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

70.9%

4★

8.0%

3★

2.2%

2★

2.6%

1★

16.4%

Based on 691 analyzed reviews. Sentiment is slipping: 81.7% of reviews in the last three months were positive, compared with 87.1% in the three months before that.

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