Customereye

Doctors On Wheels

Healthcare & Medical • United Kingdomwww.doctorsonwheels.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

50/100
−65.0 vs. last month4.52 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#418of 615
Top 68% · Mid Pack
#1 (best)#615 (worst)
#416Peer
#417Peer
#418This company
#419Peer
#420Peer

Overall Customer Sentiment

Mid Pack

78% of reviews positive, 20% negative

78%
positive
  • Positive78%
  • Neutral2%
  • Negative20%

Sentiment Balance

Covering March 2020 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 595 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2020.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
20.6%
Loyalty
17.2%
Response Speed
16.8%
Pricing
12.3%
Product Quality
11.4%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 1.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH57/100
57/100
signal score
  • Built from a negative-review share of 41.7% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
81.5%
4
7.7%
3
1.2%
2
0.8%
1
8.8%

Based on 600 analyzed reviews. Sentiment is slipping: 33.3% of reviews in the last three months were positive, compared with 60.0% in the three months before that.

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