1-800 Contacts

Healthcare & Medical • United Stateswww.1800contacts.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

47/100

−9.1 vs. last month3.93 ★ average rating · 609 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#488of 615

Top 79% · Bottom Tier

#1 (best)#615 (worst)

#486Peer

#487Peer

#488This company

#489Peer

#490Peer

Overall Customer Sentiment

Below Average

71% of reviews positive, 27% negative

71%

positive

Positive71%
Neutral2%
Negative27%

Sentiment Balance

Covering August 2026 — 51 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 24% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 584 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Communication

18.9%

Delivery Shipping

17.6%

Loyalty

12.0%

Onboarding

11.6%

Response Speed

10.8%

Most feedback concerns Communication.

The most common complaint theme is Problem Resolution, making up 4.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM29/100

29/100

signal score

•Built from a negative-review share of 27.3% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

67.8%

4★

2.6%

3★

4.6%

2★

4.3%

1★

20.7%

Based on 609 analyzed reviews. Sentiment is improving: 87.6% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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