Direct Window Parts

Home & Living • United Stateswww.directwindowparts.ca

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

4.47 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#504of 675

Top 75% · Mid Pack

#1 (best)#675 (worst)

#502Peer

#503Peer

#504This company

#505Peer

#506Peer

Overall Customer Sentiment

Mid Pack

72% of reviews positive, 26% negative

72%

positive

Positive72%
Neutral2%
Negative26%

Sentiment Balance

Covering September 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 574 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

20.9%

Customer Support

17.6%

Product Quality

13.5%

Response Speed

12.9%

Onboarding

8.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 5.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM36/100

36/100

signal score

•Built from a negative-review share of 34.3% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

77.2%

4★

9.2%

3★

4.5%

2★

2.0%

1★

7.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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