Customereye

Direct Stoves

Home & Livingwww.directstoves.com

Review data last updated .

Based on public reviews and response behavior.

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155 reviews over 325 days (about 15 per month). Busiest month: 18% of reviews. Languages: en 100%.

Overall Score

73/100
−35.0 vs. last month4.39 ★ average rating · 155 reviews
73/100 from 155 reviews over 10 months, moderate confidence.

Home & Living average: score 65.3, rating 4.42 stars, reply rate 47.8%, over 3,118 ranked companies · benchmark 3 Oct 2026

Score

73.3

Industry average 65.3

8.0 above average

Rating

4.39

Industry average 4.42

0.03 below average

Reply rate

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Industry average 47.8%

not measured

Competitive Performance Rank

Among ranked Home & Living companies

#955of 3118 ranked in Home & Living
Top 31% · Upper Half
#1 (best)#3118 (worst)
#953Peer
#954Peer
#955This company
#956Peer
#957Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

83% of reviews positive, 17% negative

83%
positive
  • Positive83%
  • Neutral0%
  • Negative17%

Sentiment Balance

Covering September 2026 — 20 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 65% of reviews in this period, with 35% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Customer Support
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Product Quality
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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