Based on public reviews and response behavior.
409 days of reviews, with a sparse monthly review flow. Busiest month: 13% of reviews. Languages: en 100%.
General Retail & Marketplaces average: score 64.1, rating 4.25 stars, reply rate 36.2%, over 2,516 ranked companies · benchmark 4 Nov 2026
Score
23.1
Industry average 64.1
41.0 below average
Rating
1.60
Industry average 4.25
2.65 below average
Reply rate
—
Industry average 36.2%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
27% of reviews positive, 72% negative
Covering October 2026, not the company's full review history.
Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,516 ranked companies in General Retail & Marketplaces (benchmark 4 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around response speed scores -0.483 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 23.1 sits in the bottom quarter of about 2,500 ranked General Retail & Marketplaces companies (25th percentile: 54, median: 64). The weakest topic and the reply rate are the two levers that move this score fastest.
Included in the full report
Unlock the full report — $4.99
